Privacy Policy

Express Courier Link ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application ("the App") integrated with xpresscourierlink.com services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not use the App.

1. Information We Collect

We collect personal information that you voluntarily provide to us, and information automatically from your Shopify store when you install and use the App.

Information from Shopify

When you install the App, we automatically access certain types of information from your Shopify account to provide our shipping services:

• Shop Information: Your store domain, email address, and store settings necessary to configure and provide the shipping integration.
• Order Information: Details about orders you choose to fulfill via our app. This includes customer names, shipping addresses, phone numbers, product details, order value, and payment statuses. This information is used solely to generate shipping labels and track shipments.
• Customer Information: Names, addresses, and phone numbers of your customers. This information is required strictly for fulfilling deliveries and is shared with our logistics network only for that purpose.

Information You Provide to Us

• ECL Account Credentials: Your Express Courier Link login credentials (username and password) which are encrypted to authenticate your account with our shipping APIs.
• App Settings: Configuration preferences such as default origin city, sender name, return address, and contact details to streamline your shipping process.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage Services: To create shipping bookings, generate labels, and manage the end-to-end logistics for your orders.
• API Authentication: To authenticate your requests with the Express Courier Link logistics API, ensuring secure and verified access.
• Shipment Tracking: To track shipment statuses and synchronize this information back to your Shopify store for you and your customers.
• Communication: To contact you regarding your account, provide technical support, troubleshoot issues, and send important service updates.
• Service Improvement: To analyze usage patterns and improve the functionality and performance of our App.

3. How We Share Your Information

We respect your privacy. We do not sell, trade, or rent your personal information to third parties. We only share information in the following specific circumstances:

• With Express Courier Link: Order and customer details (names, addresses, phone numbers) are transmitted securely to our logistics servers and API to create official shipping bookings and facilitate delivery. This sharing is the core purpose of the App.
• With Delivery Partners: For international shipments or deliveries outside our direct network, necessary information (like addresses and contact details) may be shared with last-mile carriers, airlines, or foreign customs authorities to ensure successful delivery and compliance.
• Service Providers: We may share information with trusted third-party vendors who assist us in operating our servers, managing data, and providing customer support. These parties are contractually obligated to keep your information confidential and use it only for the services they perform for us.
• Legal Compliance: We may disclose information if required to do so by law, court order, or other governmental authority, or if we believe in good faith that such action is necessary to comply with legal processes.

4. Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Data: We retain your account information for as long as your account is active.
• Upon App Uninstallation: In compliance with Shopify requirements, we will initiate the deletion or anonymization of your personal data and your customers' order data within 48 hours after you uninstall the App, unless we are legally required to retain it (e.g., for financial record-keeping).
• Customer Data Erasure Requests: If you or your customers request data deletion under privacy laws (e.g., GDPR Right to Erasure), we will process these requests automatically via Shopify's mandatory webhooks and confirm their completion.

5. Data Security

We implement a variety of industry-standard security measures to maintain the safety of your personal information.

• Encryption: Your ECL account credentials are encrypted before being stored. All data transmission between Shopify, our App, and ECL servers happens over secure HTTPS/TLS connections.
• Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions.
• Monitoring: We regularly monitor our systems for potential vulnerabilities and attacks.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete the data we hold about you. If you wish to exercise these rights, please contact us using the information below. We will respond to your request in accordance with applicable data protection laws.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Express Courier Link
Email: support@xpresscourierlink.com
Phone: 03 111-222-408
Website: xpresscourierlink.com